Privacy and Cookie Policy

This Privacy and Cookie Policy (the “Policy”) applies to the website https://rm-chat.online and its related pages (the “Website”).

The data controller and owner of the Website is a self-employed individual Mikhaylov Roman Aleksandrovich, registered under the special tax regime “Tax on Professional Income” in the Russian Federation (the “Controller”, “I”, “me”).

Contact details for privacy questions:
e-mail: roman_ooo@mail.ru
place of registration: Chuvash Republic, Cheboksary

1. Data I collect

1.1. Data you provide

name, job title;
e-mail, phone number, company name, website;
content of your messages in forms and in the AI chat;
any other information you voluntarily provide in forms or messages.

1.2. Data collected automatically

IP address and approximate location based on IP;
browser type and operating system;
interface language;
pages you visit on the Website;
referrer (source of visit);
cookie identifiers and other technical identifiers.

1.3. Data from third-party services

I may receive technical and analytical data from hosting, analytics and communication tools (for example, traffic statistics, conversion metrics, e-mail delivery information).

2. Purposes of processing

I use personal data for the following purposes:

responding to your requests and messages from the Website and chat;
preparing and sending commercial proposals;
concluding and performing contracts;
maintaining a simple client history and communication log;
improving the Website, AI chat flows and marketing performance;
ensuring security, preventing abuse and fraud;
complying with applicable Russian tax and data protection rules.

3. Legal grounds

Data is processed on the following legal grounds:

your consent, expressed when you submit forms, use the chat and continue using the Website after seeing this Policy;
performance of a contract or steps prior to entering into a contract — when you request an offer or services;
my legitimate interests, such as improving the Website and preventing fraud and abuse.

4. AI chat

The Website includes an AI assistant chat that helps answer questions and suggest solutions. When you use the chat, I may process:

the text of your messages;
contact details you choose to provide in messages;
technical data such as IP address, device type and timestamps.

Chat messages may be used to:
— answer your questions and prepare offers;
— improve prompts and conversation flows;
— debug and analyse service performance.

I do not sell chat transcripts to third parties and do not use them for bulk advertising mailings.

5. Cookies and similar technologies

Cookies are small data files stored in your browser. The Website may also use local storage, pixels and similar technologies.

5.1. Types of cookies used

Strictly necessary — required for the basic operation of the Website and chat.
Functional — help remember preferences such as language and interface settings.
Analytics — provide anonymised statistics on visits, page performance and conversions.
Marketing (if pixels and tags are enabled) — help show more relevant ads and measure their performance.

The exact set of cookies depends on which tools are currently connected to the Website (analytics, chat widgets, advertising tags, etc.).

5.2. How you can control cookies

When you first visit the Website, you see a cookie banner. By continuing to use the Website, you agree to the use of cookies as described in this Policy.

You can at any time:

clear cookies in your browser settings;
block cookies for this Website;
use private / incognito mode.

Disabling cookies may affect the operation of some parts of the Website and the chat.

6. Data sharing and storage

Data may be stored and processed on servers of my hosting provider, in simple CRM tools, analytics platforms and communication services that I use in my work. I choose providers that apply reasonable security measures.

Access to data is limited to me personally and, where needed, to contractors (for example, developers or analytics specialists) who are bound by confidentiality obligations.

Data is stored for as long as necessary to achieve the purposes described in this Policy or as required by applicable law (for example, tax rules).

7. Your rights

You have the right to:

receive information about the personal data I process about you;
request correction or update of your data;
request deletion of data where it is no longer needed;
withdraw your consent to processing;
lodge a complaint with a competent supervisory authority if you believe your rights have been violated.

To exercise your rights, please send an e-mail to roman_ooo@mail.ru with “Privacy” in the subject line.

8. Changes to this Policy

I may update this Policy from time to time. The new version becomes effective when published on the Website at https://rm-chat.online/en/privacy-policy, unless stated otherwise.

Last updated: 16.11.2025.